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NEWS
BTS: Daimler introduces Elite Support
New standard of support for Daimler Truck and Bus customersAt the Brisbane Truck Show today (May 25) Daimler Truck and Bus introduced what it calls Elite Support, which is a higher standard of customer service from accredited dealerships.
Elite Support is a joint initiative by Daimler Truck and Bus and its dealership network that will deliver a new level of service for customers of Mercedes-Benz, Freightliner and Fuso in Australia.
The aim of Elite Support is to maximise vehicle uptime with rapid diagnosis, quality work, consistent communication and optimised parts availability, as well as a premium in-dealership experience.
"We are continually raising the bar in line with customer expectations and Elite Support is the next step for us and our dealership network," said Daimler Truck and Bus Managing Director, Daniel Whitehead.
"We are committed to a process of continuous improvement."
Mr Whitehead said Elite Support will further strengthen the appeal of Daimler Truck and Bus in the Australian market.
"We already offer our customers a one-dealer solution that can deliver the best trucks from Europe, Japan and North America to ensure all their demands are met," he said.
"Elite Support further improves the customer experience."
In order to achieve Elite Support certification, Australian Daimler Truck and Bus dealerships must satisfy more than 120 criteria, covering everything from the ability to carry out Express Assessments to a high standard of workshop elements and the provision of customer amenities such as free Wi-Fi and comfortable waiting areas.
Express Assessment is a key part of the Elite Support offering. As part of this process, the dealership will communicate a preliminary diagnosis on the customer’s truck within two hours of its arrival, enabling them to make an informed business decision.
West Orange Motors is the first dealership to offer Elite Support, achieving certification earlier this year.
"It is a fantastic achievement by West Orange Motors," said Mr Whitehead.
"The team has already reported great results after introducing the range of initiatives that enabled them to achieve Elite Support certification.”
Several more dealers are well progressed to achieving Elite Support certification in the near future.
"We have several more dealerships going through the pipeline and the momentum for the program is building," Mr Whitehead added.
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Written byTrucksales Staff
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Please see our Editorial Guidelines & Code of Ethics (including for more information about sponsored content and paid events). The information published on this website is of a general nature only and doesn’t consider your particular circumstances or needs.
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