Daimler announces new recruit

Daimler Truck and Bus has received a boost with the appointment of Matt Smedley as the head of Network Development in Australia.

Mr Smedley held a senior business development role in Daimler Trucks North America before accepting the offer to move to Australia and further develop its network that represents the Freightliner, Fuso and Mercedes-Benz brands.

“Securing Matt is a real coup for Daimler Truck and Bus in Australia,” says Daimler Truck and Bus Australia Pacific President and Chief Executive Officer, Daniel Whitehead.

“He has a fantastic track record of success in helping to improve the customer-focussed dealership network in the United States, where Freightliner is a clear market leader.”

Daimler Truck and Bus Australia Pacific Director of Aftersales and Network Operations, Greg Lovrich, says the Australian team is thrilled to have secured Mr Smedley.

“We are extremely excited to welcome someone of Matt’s calibre and knowledge as we work to continually improve the customer experience across our Freightliner, Fuso and Mercedes-Benz dealerships and support centres across Australia,” Lovrich said.

Smedley, who has already started in his new role, served with Daimler Trucks North America since 2000 and headed up the rollout of the Elite Support initiative, which delivered improvements in customer experience across more than 250 outlets in the United States.

Elite Support was introduced by Daimler Truck and Bus Australia last year and is being implemented across the network as dealerships move through the rigorous certification process.

Daimler Truck and Bus has 40 dealerships across Australia, in addition to 20 aftersales and parts centres. The product portfolio includes Freightliner, Fuso and Mercedes-Benz as well as Alliance Truck Parts.