GLT boosts aftersales service in Vic and southern NSW

Graham Lusty Trailers has rolled out new service strategy for its customers located in Victoria and southern New South Wales, with a new network of approved GLT workshops to enhance coverage far beyond that of the existing company facility in Campbellfield, in Melbourne's northern suburbs.

"The one facility in Campbellfield is currently underutilised by our customers, who are geographically spread far and wide around Victoria and southern NSW," says James Yerbury, Managing Director of GLT.

"We have listened to our customers and created a flexible way to service their needs."

The new service strategy involves a network of GLT approved workshops located nearer to customers' operational areas. Backing up this network will be a highly experienced GLT mobile field technician who will handle any specialised repairs and facilitate all general repairs through the workshop network.

This new strategy will begin to roll out through April, as the Campbellfield facility is taken offline.

"The Campbellfield facility was originally set up four years ago to manufacture new trailers," says Graham Lusty, CEO of GLT.

"We have found that customers were depending on the facility more for servicing and maintenance."

With Campbellfield handling more aftersales support, GLT responded by increasing production output from its Brisbane facilities.

"We have a very skilled team here at Brisbane which allows us to maintain high levels of build quality while increasing output," says Mr Lusty.

"The new service network will be more effective and efficient at handling GLT customers' needs than one single location within Melbourne."

For all servicing and maintenance enquires please contact GLT on 1300 731 442.

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