Hino expands parts and service

A strong commitment to customer service is driving parts and service growth and records for Hino Australia, resulting in new satellite dealerships and global awards.

“Customer service initiatives such as Hino-Connect telematics, complimentary first service and capped price service are increasingly becoming significant factors in why customers choose Hino trucks,” said Greg Bleasel, Vice President – Product Support for Hino Australia.

Since its introduction in 2020, almost 5000 medium and heavy-duty Hino vehicles have benefitted from Hino-Connect insights such as reduced maintenance costs, enhanced driver performance and fuel savings.

“To continue to support our customers, we have recently opened new ‘Hino Hub’ satellite parts and service centres in Fairfield (City Hino - Sydney) and Cambellfield (CMI Hino - Melbourne) with future sites planned around Australia in the coming years,” said Mr Bleasel.

“The parts and service markets for trucks are a competitive landscape – expanding our footprint will allow us to better meet the needs of our customers,” he continued.

Mr Blkeasel said that Hino also remains focused on staff training and knowledge.

“After a successful pilot program, we have launched a national Master Technician Program which provides an additional step in the career pathway for our technicians,” said Mr Bleasel.

“This will further provide further skills and training to our current senior technicians, while also assist in addressing the ongoing skills shortage.

“We were proud to once again be recognised by our parent company Hino Motors, Ltd. with a 16th successive Parts Department of the Year Award and a 13th consecutive Service Department of the Year Award,” said Mr Bleasel.

“Accolades such as these are a tribute to the hard work and commitment of our dealership and head office staff,” he concluded.

Additionally, Hino received the Parts Excellence Award for the fourth time – it is awarded to a small number of Hino distributors that demonstrate overall excellence including ensuring a consistently high supply of parts to dealerships and customers.

Hino Australia has over 65 dealerships and specialist service centres nationwide, with more information also available at www.hino.com.au.