Hino introduces the Hino Advantage
New customer-focussed initiatives to begin in 2016Hino has begun the roll-out of a wide range of services which it says will benefit Hino customers and broaden the appeal of its trucks.
At a media conference in Melbourne, Hino Chairman and CEO Steve Lotter (pictured) and Brand Franchise Development Manager Bill Gillespie said the new initiatives, called Hino Advantage, would be rolled out from next year.
Mr Gillespie said that the start of the program was already in place with increased staffing in the Customer Care department of the Hino business.
"Through the Customer Care Centre, we can give owners access to every part of the Hino Advantage program quickly and easily," he said.
"This is what we call a ‘non-product’ initiative," said Mr Gillespie. "Aside from increasing our Customer Care Centre we will be offering finance packages next year and a Future Value program in the second quarter of 2016."
Mr Gillespie said that the company is also offering extended warranties to five years and Hino Roadside Assist for the first three years of ownership which can be extended to five years.
Mr Lotter said that the object of Hino Advantage was to offer a "broader suite of customer services" to Hino owners.
Mr Lotter added that Hino would be offering tailored fleet training to fleet owners where the company can offer technical training to suit the specific needs of owners.
"We’ll be offering training on such things as Hino body parts, electrical systems, hybrid systems and more. The training will be conducted by our own skilled staff either at your facility or at the purpose-built Hino Training Centre in Sydney," he said.
Hino Motor Sales Australia is Toyota Group company and hence can tap into the One Toyota network which is a partnership that makes sourcing and managing total fleets easy. "We can manage complete fleets," said Mr Lotter. "Trucks, cars, prestige vehicles, forklifts, financing, the lot."
Mr Lotter said that at the moment Hino was travelling well with all facets of the business up on last year.
For more information go to: www.hino.com.au
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