Hino pushes its Advantage

Hino Australia says it has strengthened its customer-service program which it calls Hino Advantage, with a technology-driven addition that allows real-time tracking of when help will arrive if you need roadside assistance.

“New innovative technology provided by National Transport Insurance (NTI) has enhanced the Hino Roadside Assist program even further – stranded customers are now sent an SMS link to a map which updates the location of their service technician in real-time,” said Hino Motor Sales Australia Chairman and CEO Steve Lotter.

This is powered by NTI’s Truck Assist App, which also enhances the response time by assigning breakdown cases to the nearest available technician more efficiently.

Hino says Roadside Assist is complementary with every new Hino truck and available to customers 24 hours a day for the first three years after their purchase.

“At Hino, we are driven to do more for our customers, who are increasingly telling us that the range, model and specification of the vehicle is simply one part of the purchasing decision,” said Mr Lotter.

“Of equal importance are the services provided during and after the purchasing lifecycle, which is why we are continuing to evolve the Hino Advantage offering.

"It now includes a capped price service program, along with Hino Traq telematics, Hino Genuine Parts, finance options, and customer support provisions via our Customer Care Centre.

“Last month, we extended our capped price service program to include all Hino trucks compliant with Euro 5 emissions.

“Hino is the only truck manufacturer in Australia to offer a capped price service program – this provides customers with the ability to budget ahead, reduce overall operating costs and peace of mind.

“We understand that knowledge is power for business - Hino Traq is an innovative telematics system which pinpoints ways to streamline and control fuel and maintenance costs.

“Importantly it provides companies with the ability to benchmark and monitor truck performance and efficiency,” Mr Lotter concluded.

Another important element of Hino Advantage is Hino Genuine Parts, which are designed, engineered and tested to meet the original manufacturing standards and are guaranteed to fit the first time, every time.

Hino Genuine Parts come with a three-year unlimited parts warranty when purchased and fitted at an authorised dealer.

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