Family-owned firm GBI Distribution says it was Isuzu's excellent customer service that ultimately led to it upgrading its fleet to comprise solely of Isuzu truck models.
Based in Perth, the firm was established 55 years ago and today delivers across WA for a variety of clients, including appliance supplier Miele and automotive audio specialist Pioneer. It now has a 19-strong fleet of N and F Series Isuzu trucks ranging from three tonnes to 10 tonnes, many of which are fitted with tailgate lifters.
GBI's Warehousing and Logistics Manager, Gary Murray, says it's always been a pleasure to deal with Isuzu.
"They're honest and reliable to deal with, it's as simple as that," he said.
"The communication lines are always open.
"If they [Isuzu] say something is going to be done on a Thursday, it's done on a Thursday."
Mr Murray said the Isuzu trucks also stood out for their presentation and adaptability.
"We do modify some of our trucks to suit the cargo," he said.
"Among the items transported are sub-zero fridges so we need trucks to suit, trucks with the right height and width to accommodate these goods," he said.
Mr Murray said specifying GBI's vehicles to meet the company's requirements never posed any issues.
"In the past we've sat down with Isuzu and drawn up plans that matched our needs," he said.
"On every occasion they've delivered trucks to our needs and specifications, with no worries."