Isuzu lauds top dealers of 2018

Isuzu Australia Limited has recognised nine of its top dealers through its 2018 Dealer Excellence Program.

The scheme takes into account a multitude of aspects of dealer performance throughout the previous year, including sales, customer satisfaction, staff training, business management, service and parts.

IAL says the long-running program has played an integral role in helping cultivate the industry-leading sales and after-sales approach from Isuzu Trucks, helping Isuzu remain as Australia's top-selling truck brand for 30 consecutive years.

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The dealerships that come out on top across all these categories are then awarded the coveted status of ‘Excellence’.

The Isuzu dealerships awarded Excellence for 2018 are as follows:
• North East Isuzu, Adelaide, SA
• Major Motors, Perth, WA
• Patterson Cheney Trucks, Melbourne, Vic
• Suttons Motors Arncliffe, Sydney, NSW
• Tony Ireland Isuzu, Townsville, Qld
• Winter & Taylor, Geelong, Vic
• Crokers Truck Centre, Mackay, Qld
• Ballarat Isuzu, Vic
• Port City Isuzu, Hervey Bay, Qld

Isuzu's Director and Chief Executive Officer, Phil Taylor, congratulated the dealerships on their achievement.

"Isuzu had a massive year in 2018, with sales records broken and the milestone of 30 consecutive years of truck market leadership achieved.

"Off the back of that exceptional performance, we'd like to thank the entire Isuzu dealer network for their contributions that have helped us reach this milestone.

"Isuzu's Dealer Excellence Program is our way of acknowledging and highlighting the outstanding work done by our top-performing dealerships over the past year.

"We're thrilled to award nine Excellence honours from 2018 and acknowledge these businesses for exceeding the expectations of Australian truck buyers through consistent professionalism and expertise.

"The Dealer Excellence Program is one aspect of IAL's tireless effort to improve its service and provide greater levels of peace of mind to customers."

IAL National Sales Manager, Les Spaltman, said the Isuzu Trucks dealer network was integral to the brand and the Dealer Excellence program was a motivating factor to reinforce their commitment to Aussie customers.

"The Excellence Program is a very competitive initiative that urges Isuzu dealerships to constantly improve their customer service in every possible way," Mr Spaltman said.

"After all, it's about offering the very best to our fiercely loyal customers."