Isuzu offers servicing, minus the stress

Introduced in 2015, Isuzu Priority Service Agreements offer Australian truck owners and fleet managers a curated aftersales care solution, with a choice between three service plans: Isuzu Priority Total, Isuzu Priority One and Isuzu Priority Heritage.

Isuzu says that all three levels of service agreements are based on a set monthly payment plan, each with a varying list of services with additional options also available.

Isuzu Australia National Service Manager, Brett Stewart, said Isuzu’s Priority Service Agreements provide confidence and clarity for Isuzu truck owners: “One of Isuzu’s primary goals is to always provide genuine, lasting transport solutions and quality aftersales services that grow with the Australian market,” Mr Stewart said.

“The Priority Service Agreements are all about increasing uptime for businesses, and keeping costs stable and predictable throughout the lifecycle of the truck.

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“With a straightforward monthly payment structure, there are no hidden surprises. It’s one competitive monthly cost that provides a known level of maintenance and support,” Mr Stewart said.

With a monthly payment plan and options to customise the selected plan, Isuzu Priority Service Agreements offer businesses flexibility and certainty around maintenance costs. This helps to simplify scheduled truck or fleet maintenance, as well as balance the monthly budget and spread operating costs evenly throughout the financial year.

The three level of plan are:
• Isuzu Priority Heritage caters to customers with Isuzu trucks that are over three years old. This service agreement includes quality servicing by Isuzu-trained technicians; this plan utilises the Best Value Parts range, and also covers lubricants, valve adjustments, wheel bearing repack, fault code check and more.

• Isuzu Priority One is available for newly purchased trucks. This plan offers authorised servicing by Isuzu-trained technicians and covers all the necessary servicing essentials offered in Priority Heritage. However, Priority One includes the use of Isuzu Genuine Parts, includes ancillary items such as globes, fan belts, wiper blades and coolant hoses and offers customers the option to customise their package with items such as Extended Care, Extended Assist and after-hours servicing, among others.

• Isuzu Priority Total is available for newly purchased trucks, and builds further on Isuzu Priority One, offering the ultimate coverage and peace of mind. In addition to what is included in Priority One, Priority Total also covers a truck’s essential, high-wear componentry, ranging from engine and transmission to brakes, suspension and electrics. This service agreement also offers extended add-on options, such as Extended Care, Extended Assist and after-hours servicing, among a suite of other options.

All parts and labour included in Isuzu’s Priority Service Agreements are warranty backed, and with the added option of after-hours servicing in some locations, downtime can be kept to a minimum.

“At the end of the day, we want to help busy operators and fleet managers increase efficiency, with peace of mind and minimal stress. That’s what our aftersales care programs like the Priority Service Agreements are here to do,” Mr Stewart concluded.

For more detailed information on the different service agreements, click here.