Isuzu pushes aftersales support to new high

Isuzu Australia Limited says its aftersales care, comprising long factory warranties on trucks as well as genuine parts and accessories, along with complementary roadside assistance, are a key part of its offering that has helped seal its status as Australia’s top-selling truck brand for 34 consecutive years.

Isuzu recently rolled out what it describes as a “market leading” aftercare package for new medium and heavy-duty models, with IAL Chief of Sales and Aftersales, Ben Lasry, describing the new package as “an all-time high for the commercial road transport industry”.

“The major aftercare upgrade now applies to the new N Series range released in November 2021 as well as the new F, FX and FY Series models unveiled in April last year,” he said.

“The majority of the Isuzu line-up now comes standard with a huge six-year warranty, much higher distance limits than before, as well as six years of Isuzu’s roadside assist offering.

“This comprehensive support gives our customers confidence that we back our products to get the job done, regardless of the task at hand.”

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The upgrade for smaller 4x2 trucks in Isuzu’s medium-duty FRR/FRD, FSR/FSD and FTR range (which cover trucks with GVMs spanning 8000kg up to the 15,000kg) includes…
• Six years’ standard factory warranty on cab chassis* / 300,000km with no engine hour limit
• Six years’ of Isuzu 24/7 Roadside Assist
• Three years’ (unlimited kilometres) on truck bodies in the Ready-to-Work range
• Three years’ (unlimited kilometres) on genuine Isuzu parts and accessories

All new 2022 F Series FVR/FVD/FVL/FVZ/FVY cab-chassis models in the 16,500kg GVM to 26,000kg GVM bracket now come with…
• Six years’ standard factory warranty on cab chassis* / 500,000km with generous 8000 engine hour limit
• Six years’ Isuzu 24/7 Roadside Assist
• Three years’ (unlimited kilometres) on truck bodies in the Ready-to-Work range
• Three years’ (unlimited kilometres) on genuine Isuzu parts and accessories

The new warranty package applies to trucks involved in heavier applications too, such as construction, mining or earthmoving. Taking in trucks up to a GVM of 35,000kg, all 2022 FX and FY models now coming with…
• Six years’ standard factory warranty on cab chassis* / 600,000km with generous 10,000 engine hour limit
• Six years’ Isuzu 24/7 Roadside Assist
• Three years’ (unlimited kilometres) on genuine Isuzu parts and accessories

IAL Head of Aftersales, Brett Stewart, said Isuzu’s deep insight into Australian working conditions gleaned over 50 years of operations here has allowed the company to back its products to an extraordinary level.

“Our products are specifically engineered to perform a task, which is what they’ve been doing extremely well for 50 years in Australia.

“IAL understands compliance and safety requirements that surround operating a truck in harsh applications in Australia.

“We’ve decided to call this out and allocate a warranty structure that is aligned to the duty cycle of an Isuzu truck working in these types of conditions.

“To give customers greater peace of mind for those trucks operating in harsh applications, we’ve provided a generous three-year warranty and importantly removed the engine hours stipulation on all new 2022 4×4 models and those specified for concrete agitator or rubbish compaction and upgraded the kilometre limit across our entire medium- and heavy-duty range.”

Mr Stewart said the extended warranty offerings were crafted by IAL with their customers’ best interests in mind.

“Whether it’s out in the field or working an inner-city rubbish route, our customers can take comfort in knowing that their transport fleet will be covered with one of the most comprehensive aftersales support packages available in the Australian truck market to date,” he said.