Isuzu’s record year brings Dealer Excellence Awards

The award acknowledges efforts in fostering excellence in key elements of dealership operations including sales, parts, customer experience, training and business management.

Despite many challenges in 2022, Isuzu’s network of dealers gained new business while maintaining existing relationships to strengthen the brand as Australia’s favourite, with total sales of 13,360 trucks – a record performance that smashed the previous year’s total by 31 per cent.

During the year, IAL worked closely with its dealer network to promote a customer-centric environment that connects Australian businesses to fit-for-purpose road transport products.

IAL Director and Chief Operating Officer Andrew Harbison praised the entire network, acknowledging the dealerships that delivered outstanding sales, customer service and aftersales care.

“Last year saw some exceptional results and this could only be achieved with the hard work and dedication exhibited by our Isuzu dealer network,” Mr Harbison said.

“Our network went above and beyond to ensure Isuzu Truck customers had the right product for their needs and the confidence of ongoing support.

“It is fair to say that 2022 commenced with plenty of nervousness from some businesses with the pandemic and its effects still a contributing factor. However, as the year progressed the needs of our customers steadily climbed and that put pressure on dealers to deliver.

“Deliver they did, and our record-breaking overall sales volume is the best indicator of this incredible achievement.”

IAL’s dealer recognition program evaluates overall yearly performance, scrutinising all areas of the business including sales, customer satisfaction, staff training, business management, as well as service, parts and support.

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“We apply strict criteria across the board in determining the Dealer Excellence Awards,” Mr Harbison said. “There are some repeat winners, which is great to see, while we also have some fresh dealerships named in the 2022 list.

“These top nine are the cream of the crop. However, importantly, all Isuzu Truck dealers had a strong year, and this of course is what makes Isuzu the market leader in Australia.”

Representing a mix of both metro and regional locations, of the nine winning dealerships, five are located well outside of major metropolitan areas throughout News South Wales, Victoria and Western Australia. The remaining four winners are located in Melbourne and Sydney, with Adelaide-based North East Isuzu also making the list in 2022.

The Isuzu Trucks 2022 Dealer Excellence Program winners are:
• North East Isuzu (South Australia)
• Suttons Motors Arncliffe (New South Wales)
• Gilbert & Roach (New South Wales)
• Westar Truck Centre (Victoria)
• South West Isuzu (Western Australia)
• Ballarat Isuzu (Victoria)
• Dwyers Truck Centre (New South Wales)
• Mildura Truck Centre (Victoria)
• North East Isuzu Shepparton (Victoria)