PACCAR Parts announces 2018 DOTY
Wodonga's Twin City Truck Centre claims prestigious Dealer of the Year title…The local arm of PACCAR's parts division, PACCAR Parts Australia, recently announced Twin City Truck Centre, based in Wodonga, Victoria, as its 2018 Dealer of the Year.
The announcement was made at the recent annual Kenworth and DAF dealer conference, held in Queenstown, New Zealand, which brought together the two brands' dealers from both sides of the Tasman.
The Dealer of the Year Award recognises dealers over a range of areas including sales growth, parts availability, participation in retail marketing activities, training and customer support.
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Damian Smethurst, General Manager of PACCAR Parts Australia, presented the Dealer of the Year trophy to Twin City Truck Centre Dealer Principal, Chris Dziedzic.
"Twin City Truck Centre has embraced all aspects of the aftermarket for a number of years now, so it is especially pleasing to see their efforts and focus rewarded in this way," Mr Smethurst said.
"Chris and his loyal team continue to strive for excellence in customer service by offering industry-leading quality, parts availability and technical support. TCTC also fully support aftermarket initiatives such as PACCAR Parts Fleet Services, the TRP product range, vendor retail marketing activities and outside sales representatives.
"This all round focus is resulting in solid business growth that will no doubt provide a platform for future customer service investments. Congratulations to Chris, Mark and the team at TCTC."
Mr Dziedzic said the award reflected the strength of his wider team's firm commitment to customer service.
"We were very proud to accept the award on behalf of the whole dealership," he said.
"In a very competitive parts market, the whole team really embraced 'Our Focus', which provides our customers with quality, value, and well-communicated products and services.
"Mark Ayton, our Parts Manager, was fantastic in mentoring the staff, investing in training, and encouraging the youth. It is great to see the development of our next generation.
"Of course, you can't succeed unless you have the perfect partner and we are lucky enough to have PACCAR as our partner.
"PACCAR really provides quality product at super pricing and with the growth in product range in the TRP brand, it certainly assists us to grow."
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