PACCAR Parts Dealer of the Year announced
A regional Victorian outlet has been named as 2020 PACCAR Parts Dealer of the YearGraham Thomson Motors Kenworth DAF Shepparton has been named 2020 PACCAR Parts Dealer of the Year.
The dealership rose to the fore over the difficult year that was, displaying excellence across a diverse range of criteria spanning sales growth, parts availability, retail marketing activities, training, and of course customer support.
David Stow, Senior Regional Sales Manager of PACCAR Parts Australia, presented the Dealer of the Year award to GTM Shepparton Dealer Principal, Gerard Michel, and Parts Manager, Corey Turvey.
"GTM Shepparton continues to offer its customers an outstanding aftermarket parts service," said Damian Smethurst, General Manager of PACCAR Parts Australia.
"The dealership showroom and warehouse is always well stocked with a huge range of Kenworth and DAF genuine parts as well as the full range of TRP products. Customers throughout the region are also well supported via their outside sales reps and dedicated delivery services.
"PACCAR Parts and GTM worked extremely closely during a challenging 2020 with a very clear mission of maximising customer uptime. Congratulations to the whole GTM team."
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Mr Michel said he was thrilled to receive the award, which was testament to the dedication and effort of the entire GTM team.
"It is such an honour to win this award and to be recognised as the best Spare Parts Department in the best Dealer Network in Australia," he said.
"Our Parts team always strives to improve our customer service experience and in a year that was so disruptive I am proud to say that, with the assistance of PACCAR Parts, we were able to maintain our supply and keep our customers moving.
"Winning this award twice in the last four years also recognises the consistency of our achievements and I want to thank each and every member of our Spare Parts team for going the extra mile and for their commitment to the dealership and our customers.
"Finally, I would like to thank all the team at PACCAR Parts for their leadership and support and look forward to strengthening our collective presence in the aftersales market."
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