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NEWS
Scania rolls out data-driven servicing
Scania Maintenance with Flexible Plans set to revolutionise truck servicing and maintenance, says Swedish makerScania Australia is set to roll out a new maintenance and servicing offering from January 2017, with the program hinging upon real data harvested from its factory telematics service rather than simply relying on time or distance-based intervals.
Dubbed 'Scania Maintenance with Flexible Plans', Scania Australia says the offering will ultimately deliver far more accurate servicing, with trucks spending less time in the workshop and more time on the road, and a reduced likelihood of expensive servicing 'surprises'.
Trucks fitted with the Scania Communicator telematics unit will now be able to inform a workshop of the vehicle's service requirements and what parts will be needed, meaning technicians can have the parts ready for the truck's arrival.
In essence, the program revolves around hard data determining when and how a truck needs to be serviced rather than a fixed calendar schedule, with the service time dependent on how the truck is used, what loads it carries, and what terrain it traverses.
The system's roll-out began in Europe around a year ago, and from January it will be available to the roughly 2000 Scania trucks fitted with a 3G/4G-compatible Scania Communicator.
According to Sean Corby, Scania Australia National Manager After Sales, Scania Maintenance with Flexible Plans represents a step-change for operators and ultimately will enhance uptime.
"Scania Maintenance with Flexible Plans is based on the idea that all trucks are connected and it is their actual usage data, rather than the traditional mileage or calendar method, which determines how they are to be serviced, according to the specific maintenance contract between Scania and the individual customer," he said.
"This may mean that oil-change intervals could be as far apart as 150,000 kilometres, provided the operating conditions are suitable and so long as Scania's long-life oil is used.
"There are obvious customer benefits in this, such as significant potential for fewer and/or shorter visits to the workshop."
Corby said the program features an inherently high degree of flexibility, meaning trucks receive the ideal care and attention for their usage.
"As the vehicle is utilised we can download the data to ensure its expected servicing needs are in line with the real-world operational data we are seeing," he said.
"In this way if an operator takes a regional multi-drop prime mover onto overnight express interstate work, we can modify the servicing schedule almost in real time to accommodate its new role.
The new program means customers no longer need to keep track of their trucks' service intervals, as Scania will contact them to arrange a suitable time for a vehicle to visit the workshop. In addition, the greater level of servicing precision means a reduction in the amount of 'over servicing' and 'under servicing' that is inherent in fixed, duration-based servicing.
With the demise of Australia's 2G network looming, Scania is calling on its customers to upgrade to a 3G/4G Scania Communicator at no charge. The latest 'black box' can be simply be installed at the operator's convenience or during the truck's next service.
See your nearest Scania dealer for more information.
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Written byTrucksales Staff
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Please see our Editorial Guidelines & Code of Ethics (including for more information about sponsored content and paid events). The information published on this website is of a general nature only and doesn’t consider your particular circumstances or needs.
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