VISTA stands for Volvo International Service Training Awards. It started in 1957 and was originally designed as a competition for Volvo technicians in Sweden.
Twenty years later, by 1977 it had spread across all continents, attracting authorised Volvo dealers from all over the world. Today, VISTA is a biennial event and Volvo says it is the biggest competition for service market personnel in the world.
More than 18,000 technicians, from Volvo Trucks and Volvo Buses global dealer network, are estimated to participate.
Even though VISTA is a competition, the main objectives are to encourage teamwork, build team spirit and pride, as well as encourage self-improvement and competence development. Volvo tells us that it´s a way for service personnel to increase their knowledge and the quality of their work, which leads to improved service and greater customer satisfaction.
"VISTA improves our skills and gives us the motivation to be the best crew in the world. And if our mechanics are the best in the world, they are motivated to do the best job for the customer,” says Claes Nilsson, President Volvo Trucks.
The competitors will work together in around 4500 teams. The theme this year is ‘Performance is Everything' recognising that to work for Volvo Trucks and Volvo Buses, performance must be top class at all times. VISTA is also a way for Volvo Trucks to address the worldwide challenge of both recruiting and retaining workshop technicians.
VISTA is open to Volvo Trucks and Volvo Buses dealerships and their technicians worldwide. To qualify, participating teams need to complete two parts comprising theoretical and technical questions.
The winners in each market qualify for the semi-finals, which will be held in Gothenburg, Sweden in April, 2018. Here, a total of 240 teams will compete, during a period of three weeks. The top 40 teams from the semi-finals qualify for the world final in Curitiba in June, 2018.
Key dates VISTA 2017-18
Official Launch: June 27, 2017
Registration Opens: September 4, 2017
First Theoretical Part: November 7-30, 2017
Second Theoretical Part: January 30-February 20, 2018
Semi Finals: Gothenburg, Sweden April 9-27, 2018
Final: Curitiba, Brazil June 25-29, 2018