Warranty boost for new Isuzu N Series

While the recently unveiled and updated Isuzu N Series range is grabbing the limelight for its significant safety upgrade, the full line-up of 4x2 cab-chassis and Ready-to-Work models also benefits from a massive hike in warranty coverage. 

The new Isuzu N Series 4x2 cab-chassis range now comes with a six-year, 250,000km factory warranty, complemented by six years of 24-hour roadside assistance. Previously the warranty was three years, 2000 hours or 100,000km, extendable to five years, 4500 hours or 250,000km. 

The boosted coverage also applies to buyers of new N Series Ready-to-Work models, including the Isuzu N Series Tipper, Traypack, Tradepack, Servicepack and Vanpack models, with the six-year warranty and roadside assistance complemented by a three-year warranty on pre-built bodies. 

Related reading:
New Isuzu N Series is here
Isuzu: TCO in focus
Isuzu National Technical Skills Comp returns

“Aside from the obvious benefits to Isuzu truck owners, our new, market-leading six-year warranty is an indication of the unwavering confidence we have in our products,” said Isuzu Australia Limited National Service Manager, Brett Stewart. 

“And our loyal customers shouldn’t expect anything less from Australia’s truck market leader, as we enter the next generation of safety with our new N Series range.” 

Mr Stewart said the warranty increase was all part of Isuzu’s unwavering commitment to helping customers meet and exceed their business’s needs. 

“It’s a tough climate for anyone out there, but our commitment remains the same as it always has been—providing our customers with the fit-for-purpose trucks they need, backed by quality parts and a market-leading warranty and service offering,” he said. 

“We’re listening closely to industry calls for OEM support for businesses facing the ongoing pressures of the global pandemic, and we know safety compliance and operating costs are at the top of the list of concerns. 

“We want to assure customers that no matter how big or small the fleet, our staff and technicians are invested in making sure you get the best product and the best support for your business.”

Trucksales asked Isuzu Australia Limited's Director and Chief Operating Officer, Andrew Harbison, if the company had plans to roll the boosted coverage out across the wider Isuzu model line-up.

"At the moment we're launching the warranty and support package for our N Series," he said.

"Obviously we've got some business decisions to make around what we do with our other product as we move forward. So 'watch this space' on that front."

Isuzu Australia Limited also offers a range of service agreements and extended care options. These help customers take the guesswork out of truck maintenance costs, while also helping businesses meet their compliance requirements and that their assets continue to operate at an optimal level. 

“We know that some small and medium-sized businesses even with the best of intentions struggle to keep up with an appropriate maintenance schedule due to a number of factors, whether it’s time constraints or awareness of the rules,” said Mr Stewart. 

“There are more than cost savings to be had in letting an Isuzu dealership take care of your fleet maintenance.” 

Isuzu Essentials covers the first three regular services up to 36 months or 60,000 kilometres. Isuzu Essentials Plus builds on this with coverage of filter replacements, wipers and other high-use components. And Isuzu Total provides componentry coverage spanning the engine, transmission, driveline, brakes, suspension and electrical. 

Finally, Isuzu Heritage takes care of Isuzu models over three years old, or with over 100,000km on the clock, with a simple monthly payment plan. 

“With a service agreement covering critical parts and componentry and all work conducted by an authorised technician using genuine parts, you’ve got your maintenance bases covered, which will help you to meet CoR and safety responsibilities,” said Mr Stewart. 

“Combine this with one of Isuzu’s updated N Series trucks featuring our market-leading warranty and the next generation of safety with ADAS … and we can confidently say that any business needing a new light-duty truck will find a compliance-smart, cost-effective, and more importantly, safe, solution with Isuzu.”